Our head office is based in Sydney, NSW.

We offer a 14 day money back guarantee on all orders. If you are not completely satisfied with your order we want to make it right. Please reach out within 14 days for a full refund. Refer to our Refund Policy for more information.

We offer free shipping on all orders anywhere in Australia.

Shipping in Australia is between 2- 10 days depending on your location.

Our customer support team are here to help. They are available Monday - Friday 9am - 5pm Australian Eastern Standard Time. Please email butterbumbabyco@gmail.com or use the contact us form on this page.

Yes. We do not store your personal information and use secure payment methods. Please see our privacy policy for more information.

At this stage we do not ship internationally however we are looking at options to include this in the future.

Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.

Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.